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Information for delegates

Delegates and speakers at the 2017 Commonwealth Science Conference can find information on planning your visit, and what to do when you arrive, including accommodation and conference info. All information is provided by the National Research Foundation of Singapore. Please contact csc2017@pacificworld.com with any queries.

Before you arrive

Visa application

I am not sure if I need a Visa for entry into Singapore.

Please see list of countries that require an entry visa.

I need to obtain a Letter of Introduction for my Visa application.

Please download a Letter of Introduction (LOI) and have it endorsed by the local agency via csc2017@pacificworld.com. Once you receive your endorsed LOI, submit your visa application at the nearest Singapore Overseas Mission or through the authorised visa agents of the Overseas Missions. See the full list of Overseas Missions. Please visit the respective Mission's website for the visa application procedure.

I have issues with my Visa application, who should I contact?

Please contact csc2017@pacificworld.com

When you arrive

At the airport

What are the arrangements made for airport transfers?

On arrival into Singapore Changi Airport, please make your own way to the booked accommodation via public transport or by taxi

Find more information about the public transport options available.   

Please be assured that the public transport system in Singapore is easy to use, but if you have any questions or concerns please do get in touch.

There will be a cash reimbursement of up to SGD25 for your arrival transfers provided in tour delegate kit.  

For departure transfers, you will be given an e-voucher in your delegate pack that allows you to take a taxi to Changi Airport.

Do I need a receipt to claim the SGD25?

No, it is not required to show proof of travel.

If I still would like to make arrangements for a private car transfers, how can I do it?

Please contact  your hotel (Pan Pacific Singapore Marina or Park Avenue Rochester). If you are staying in Student Housing, please write to csc2017@pacificworld.com and we will link you up with our partner. However we would encourage you to use public transport or taxis wherever possible.

What is the address for Park Avenue Rochester to inform my Uber/Grab or taxi driver?

31 Rochester Drive, Singapore 138637 - Please be clear to highlight the Rochester as there are several Park Avenue hotels in Singapore. It is near Buona Vista MRT.

What is the address for Student accommodation to inform my taxi driver?

Residential College 4, NUS, U Town, 6 College Avenue East, Singapore 138614

Accommodation

I am checking in on 12 June. What is the breakfast arrangement for 13 June as the programme only commences in the afternoon?

Breakfast for 13 June would be on allowance basis of SGD25, provided in your delegate kit. Receipts are not required to claim reimbursement.

I am a Muslim guest and I am fasting. What are the arrangements made for the breakfast on 13-16 June?

There will be a morning delivery for your Suhur. The breakfast  set will be delivered  to your room by 5am. For Iftar, there would be dinner served at a later time.

I have special dietary requirements for my meals. Is there food available?

The caterers are Halal (for both Conference and Hosted Dinner Conference) and for Opening Dinner, Halal bentos have been provided.

For gluten free guests, please collect your meal bentos from the Help Desk on each day of the conference.

If you have stated in your registration your dietary requirements, the organisers have taken note of and worked to accommodate your needs. 

When is the Check-in and Check-out time of my accommodation?

Park Avenue Rochester: Check-in 15:00 / Check-out 12:00

NUS Residential College/Student Accommodation: Check-in 10:00 / Check-out 12:00

Where are the Hospitality Desks/Help Desks located?

There will be a Hospitality Desk at the lobby of your accommodation.

We also have a Help Desk at Level 2 and Level 4 of Matrix (conference venue).

Hospitality and help desk operating hours.

I am arriving earlier than 10:00 and I am staying at NUS Residential College. What can I do?

The Seminar Room 6 will have wifi, tables and chairs for your use till 10am. 

Where do I collect my room access key if I am staying at the student accommodation?

Please collect your room access key from Seminar Room 6 (level 1) located at 6 College Avenue East, Singapore 138614. Do note of the operating hours of the room.

Where do I collect my room access key if I am staying at Park Avenue Rochester?

It will be at the hotel main lobby.

What do I need to produce for check-in to my accommodation?

For Park Avenue Rochester, you will need your passport and a credit card to secure for incidentals.

For student housing, you will need your passport and school ID card.

I am staying in student accommodation and my arrival time is before or beyond the operational hours of the hospitality desk to collect my keys. How do I collect my room access key?

This is applicable more for delegates arriving on 10 and 11 June. You will collect the room access key cards via the e-locker system. Refer to the directions below:

Please proceed to Cinnamon College at University Town, NUS, 22 College Avenue East Singapore 138593, and check-in with the E-Locker System that is located at the drop-off point. 

  • Key in your Date of Birth and select the colour Red to retrieve your Room Access Card. 
  • Proceed to Residential College 4 at 6 College Avenue East, Singapore 138614, scan your card at the entrance, the elevator and your room lockset to access your room. 
  • If you are unable to find the E-Locker or have issues accessing your room, you can contact Student Housing at +65 8351 9255 / +65 8260 6858
  • You may contact the Service Centre directly at +65 6516 1515 after office hours for any technical issues.

I would like to arrange for an earlier check-in date / later check-out date. How do I book extra room nights at my accommodation?

Kindly take note that these extra nights will be on your own accord.

Park Avenue Rochester: Please download form for the extra room nights and send it in to csc2017@pacificworld.com. Once confirmed, the room confirmation will be sent to you.

NUS Residential College: We regret to inform that the pre-event accommodation is only available from 10 June onwards. Post-event accommodation is not available.

Please log on to this booking portal to submit your request: https://uhms.nus.edu.sg/Conferences/go/conferences/CSC17 

During the conference

Where are the conference venues?

The Conference Opening Ceremony and informal welcome dinner will take place at the Level 4, Simpor Junior Ballroom, Marina Bay Sands, 1 Bayfront Ave.

The Conference will take place at the Matrix building, 30 Biopolis Street, located within One-North in Buona Vista and nearby to A*STAR, the National University of Singapore, Ministry of Education and others.   

Dinner on Thursday evening will take place in the Waterview Room and Flower Field Hall at the Gardens by the Bay.

Where are the Hospitality Desks/ Help Desks located?

There is a Hospitality Desk at the lobby of your accommodation.

We also have a Hospitality Desk at Level 2 and Level 4 of Matrix (Conference Venue).

The details on my name badge have errors. How do I get it changed?

Please proceed to the Hospitality Desk at Level 2 and we will get this reprinted for you.

I lost my name badge! What should I do?

Please bring along a form of ID and approach the conference venue, Matrix’s, Help Desk level 2 or 4 to get it reprinted.

Are there shuttle buses provided?

We have buses at scheduled timings from Park Avenue Rochester and NUS Residential College/Student Accommodation to the Conference Venue. Park Avenue Rochester is also a short walk (10min) away from the Conference Venue.

Details of the bus scheduled will be listed in your name badge.

My flight is not till late in the evening on 16 June and conference will end by 3pm. Where can I store my luggage?

You can store it at your housing or at Matrix, level 2M. 

I missed the deadline to sign up for Singapore Experiential Programme. Can I still join?

Please email csc2017@pacificworld.com to register for the programme. 

Can my partner/spouse join the Singapore Experiential Programme?

Should there be seats available at point of boarding, we welcome your partner/spouse. Please email csc2017@pacificworld.com to guarantee a place.

I missed the deadline to sign up for a site visit. Can I still join?

Please email csc2017@pacificworld.com to register. Please note places are dependent on availability, as places are limited for each site. As some sites also require security clearance, late registrations will not be accepted for these sites. 

See full list of visits.

I have selected a site visit but I would like to change my mind. Is this possible?

Depending on which site you would like to change to, this will be decided on a case-by-case basis.

Please write to csc2017@pacificworld.com.

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